Contact Centre Information

Missed call from 0141 248 8234? Don't worry, it's just us!

It can be often be confusing (not to mention, frustrating) when you're called by a telephone number that you don't recognise. That's why at Optical Express we always try to be upfront about the way that we contact you.

We're contacting you now because your eye examination is due, you filled in one of our contact forms, spoke to a member of staff in one of our stores or to let you know about our latest offers and services.

Our contact centre representatives will call you from the number 0141 248 8234. Make a note of this number for peace of mind that we are who we say we are.

How to get in touch with us

We completely respect your right to opt out from receiving communications from us. Optical Express fully comply with the Ofcom regulations regarding outbound dialling as well as respecting the Telephone Preference Service (TPS).

When we phone you, we will always have Calling Line Identification (CLI) switched on, so that you can see our number and know who is calling you. When you answer the phone, we will always introduce ourselves and we will offer you the Freephone number 0800 023 2020 if you would like to call us back.

Please be aware that if you are registered with the TPS, but have given us permission to phone you (for example in an online form) then you will have to contact us directly if you no longer wish us to call.

If you want to talk to a representative from our contact centre, please call 0800 023 2020.

Our customer contact centre opening hours are:

Inbound Opening Time Closing Time
Monday - Friday 08:30 21:00
Saturday 09:00 18:00
Sunday 09:00 18:00
Outbound Opening Time Closing Time
Monday - Friday 08:00 21:00
Saturday 09:00 18:00
Sunday 09:00 18:00
Live Chat Opening Time Closing Time
Monday - Thursday 08:30 23:00
Friday 08:30 21:00
Saturday 08:30 20:00
Sunday 10:30 19:00

We close on Christmas Day and are open during the reduced hours of 10:00-16:00 on Boxing Day and New Year's Day.

You might be asking yourself, why do we call you from 01412488234? The answer's simple. We call you to help you book your regular eye examinations and let you know about any relevant offers or services that we think might interest you.

Want to speak to someone in person?