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To book a FREE Consultation for Laser Eye Surgery, an Eye Test or simply find our more information, call us today:


0800 023 2020

Find your nearest store


With stores and clinics in convenient locations across the country, your nearest Optical Express may be closer than you think.
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General Enquiries


Email: customerservices@opticalexpress.com
Call: 01236 795 010

Customer Service Department
Optical Express
5 Deerdykes Road
Cumbernauld
G68 9HF

We will make every effort to reply to you within 48 hours (Mon - Fri).

Clinical Related Complaints

If you have a complaint relating to an eye examination, spectacles or contact lenses, please contact our Customer Services Team using one of the following methods:

Email: customerservices@opticalexpress.com
Call: 01236 795 010

If you have a complaint relating to laser eye surgery or lens surgery, please contact our Clinical Services Team using one of the following methods:

Email: clinicalservices@opticalexpress.com
Call: 0141 222 3933

For all clinical related queries we will make every effort to reply to you within 48 hours (Mon - Fri).

NHS England

NHS England has a Customer Contact Centre which aims to be a single point of contact for the public regarding complaints. For further information, please visit the NHS England website.