Terms & Conditions

This page is linked from the footnotes on pages throughout this website on which we display key statistics about Optical Express. It is intended to give you the facts behind the statistics we display.

Finance Subject to Status

Finance subject to status. Price dependent on treatment type and prescription. Representative Example: Cash price £2,990, deposit of £1,000, total amount of credit £1,990, £199 per month for 10 months, 0% APR representative, total amount payable £2,990. Minimum deposit applies. The credit advertised is provided by a number of credit providers with whom we have a commercial relationship. Available in the UK only.

Money Off Offers

Cannot be redeemed for a cash alternative. Treatment subject to suitability as determined at time of consultation. The offer cannot be used in conjunction with any other offer or discount. Applies to bilateral iDesign iLASIK and iDesign iLASEK. This offer is not available to those who have already booked. Discount only available if you have your consultation and treatment before the end of next month 2018. Over 18’s only.

£595 per eye starting price

Laser Eye Surgery - price dependent on patient's prescription, determined at consultation.

From 01/01/2015 to 20/09/2016, 23.4% of individual eyes assessed at consultation had a prescription which qualified for surgery at the £595 per eye price point.

£1,995 per eye starting price

Lens Surgery - price dependent on patient's prescription, determined at consultation. (Monofocal Lens £1,995. £2,995 starting price per eye for Multifocal Lens.)

Buy now, pay later

Only available on 10 month 0% APR credit agreement, payments will be delayed until March 2018. Credit is subject to status and is provided by a number of credit providers with whom we have a commercial relationship and regulated by the Financial Conduct Authority.

Over 99% of patients would recommend Optical Express

In a survey of 303,665 Optical Express patients, 99% told us they would recommend us to their family and friends.

20|20 - Over 99% of patients achieved 20|20 vision or better

In a study of 190,231 Optical Express patients with the most common prescriptions we treat, 99.2% achieved 20|20 vision or better following treatment.

Laser eye surgery: 20|20 vision or better... or your money back

1.1 This promotion is available only to people receiving iDesign iLASIK treatment with the aim of achieving best distance vision for both eyes individually. Your clinical team will confirm if you are eligible for iDesign iLASIK and we will confirm whether you are eligible for this promotion in your informed consent document.

1.2 Monovision treatments to improve near vision are excluded from this promotion.

1.3 For the purposes of this promotion ‘20|20’ vision means 20|20 or better binocular distance vision and your level of vision can only be confirmed at an Optical Express clinic by an Optical Express clinician. Please note that we will not accept the results of eye examination vision tests carried out by others when deciding whether you are entitled to a refund. We will only accept vision tests which we have carried out at our premises.

1.4 This promotion is only available if we confirm at your pre-treatment consultation that you are capable of achieving 20|20 vision in each eye. Your best corrected vision with glasses before your treatment must be 20|20 (6/6) or better in each eye in order for you to qualify for this promotion.

1.5 Both eyes must be open when assessed and a standard calibrated ophthalmic backlit eye chart, with letters arranged by size, used. The room is to be lit to such a standard as is reasonably necessary to properly carry out an eye test.

1.6 The eye test must be carried out at least 12 months after your initial iDesign iLASIK treatment or at least three months after an enhancement treatment whichever is applicable.

1.7 If you receive iDesign iLASIK and you do not achieve 20|20 uncorrected vision, we will refund to you the amount you have paid for your initial iDesign iLASIK treatment.

1.8 If you took out a loan, arranged by us, to pay for your treatment, we will cancel your loan agreement and refund all repayments you have made under it (including any interest you have paid under the agreement).If you entered into another finance agreement to pay for your treatment, please remember that you are responsible for making payments to the provider of the loan or finance, even if we give you a refund. We will not refund any interest you have paid on, or in relation to, another loan or finance agreement.

1.9 You will have to complete an application process to claim your refund. The application process will have certain timescales that you must meet. You must apply for a refund within 15 months of your initial iDesign iLASIK treatment.

1.10 Under this promotion we will not issue a refund if you do not achieve 20|20 vision due to:

a. causes or conditions not intended to be dealt with as part of your treatment or which are not related to your treatment, such as amblyopia, glaucoma, diabetes, age-related macular degeneration, eye muscle imbalances, cataracts, vitreous opacities (floaters), or other conditions of the retina;

b. you failing to follow any medication or aftercare regime or routine we recommended;

c. you deciding not to have any additional treatment we have recommended;

d. someone other than us providing treatment, medication or aftercare relating to your vision or eyes after your surgery; or you not being truthful or honest or co-operating with us when we have tried to treat you, provide aftercare to you or confirm the condition of your vision or your lack of 20|20 vision at any of our premises.

Over 99% achieved driving vision or better

Based on a study of 336,381 Optical Express patients with the most common prescription ranges we treat, September 2014.

Over 99% are happy with their surgeon

Based on a study of 336,381 Optical Express patients with the most common prescription ranges we treat, September 2014.



Special offers terms & conditions

Free prescription sunglasses

A customer must spend £100 or more on a pair of glasses (frame and lenses) to be entitled to a free second pair of prescription sunglasses, chosen from selected range of frames and lenses. Includes single vision lenses. The offer cannot be used in conjunction with any other offer or discount.

25% off complete glasses for students

Students are entitled to 25% off the total cost of their complete glasses (frames and lenses) when they spend £69 or more on a full priced frame. Valid student ID must be produced. If a customer redeems this discount they are still entitled to a free second pair providing they are spending £150 or more after the 25% discount has been applied.

25% off and free eye test for over 60's

People over 60 are entitled to 25% off the total cost of their complete glasses (frames and lenses) when they spend £69 or more. If a customer redeems this discount they are still entitled to a free second pair providing they are spending £150 or more after the 25% discount has been applied.

Refer a friend

Valid until 30th September 2018 (your friend or family member must have booked a surgery date on or before this date to qualify for this reward). The referrer will receive a cheque for £100 only once the person they have referred has completed surgery. The person being referred will receive a £100 discount on their treatment at the time of booking. Referral discount and reward only applicable to surgery values of £2,000 and above. Price dependant on prescription. There is no discount available if only one eye is treated; there is no option to receive cashback or refund to the value of the reward; retrospective claims will not be entered into; it is the responsibility of the patient to check the discount has been applied prior to payment in full; no refund will be issued where the discount has not been applied; valid with an online referral voucher only. Only a patient (the referrer) who has paid for and completed their own treatment at Optical Express is eligible to refer a friend or family member; a Refer a Friend voucher must be presented at the time of your friend's initial consultation in order to validate the referral; there is no limit to the number of people you can refer; you must create a separate online voucher for each friend you wish to recommend; the Refer a Friend discount cannot be used by someone who has been referred to Optical Express by their private health care partner (Aviva, Bupa, etc.); Refer a Friend is not open to employees of Optical Express or their immediate family; Optical Express reserves the right to withdraw or change this promotion at any time. Should you have any questions regarding our Refer a Friend programme or this promotion, please email myOE@opticalexpress.com.

FREE Glasses when you join our CL Programme

(1) Customer can choose a free pair of glasses up to the value of £100 after joining the Optical Express Contact Lens Direct programme. If the customer chooses to purchase a pair of glasses (frame and lenses) over the value of £100 they will be required to pay the difference in price. (2) Available to all customers in the Optical Express Contact Lens Direct programme, who agree to remain on the programme for a minimum of 12 months following the date of the offer being redeemed. Customers that leave the programme before the end of the 12 month period will be required to repay any discount received.

2 FREE pairs of kids glasses

Kids are entitled to 2 FREE pairs of glasses per year from our full children’s range. The first set of complete glasses (frame and lenses) are free with an under-16s’ NHS optical voucher. The second complete pair are free when selected from the same range.

2 pairs of complete glasses for £99

Selected range only. Includes complete glasses (frame and single vision lenses).

£15 off other opticians prescription

A customer who presents a valid prescription from another optician is entitled to £15 off the total cost of their glasses (frame and lenses). If a customer redeems this discount they are still entitled to a free second pair providing they are spending £100 or more after the £15 discount has been applied.

Free second pair of glasses for you or a friend

A free second pair of glasses is available when purchasing complete glasses (frame and lenses) worth £100 or more. Customers can choose to have their free second pair fitted to the same prescription as the first or give the free second pair to a secondary customer to be fitted with their prescription lenses. Customers can upgrade their lenses and/or frame and pay the additional amount. Both customers must undergo a sight test or hold a current prescription, sight test fee may apply. Secondary customers in England, Wales and Northern Ireland must pay £20 sight test fee if not entitled to an NHS eye examination. A free second pair cannot be offered in conjunction with a complete price offer.