Help & Support for the Patient hub app

a better way to manage your Optical Express patient journey

Our App is the easiest way to manage your Optical Express Eye Care Experience with 24/7 access to your appointments and information. In just a few quick steps your complete experience can be managed from your mobile device.
Track your appointments
- View and change your upcoming appointments on the go
- Review our handy checklists for appointments to prepare and know what to expect in advance
Manage your patient information and profile
- Set up and manage your patient info, history and lifestyle details
- Update your profile- such as contact info and take notes before ad after appointments
See your documents
- go entirely paperless, read and review all helpful documentation about your your eye care experience
- Got questions? Contact us directly through the app
- Read our frequently asked questions section

What does the Patient Hub offer?

A patient portal is a secure online website that gives convenient, 24-hour access to your Optical Express appointments and information. Activating your patient portal is simple and only takes a few minutes.

  • History and lifestyle

    Patients can now complete their health and lifestyle questionnaire on their online patient hub account, prior to their appointment so you save valuable time. Patients can also still complete this at the consultation if they wish. 

  • Managing appointments

    With the Optical Express Patient Hub it is possible to schedule, view and reschedule appointments. 

  • Appointment checklists

    We've provided handy checklists to help you prepare for your appointments and to reassure you of what to expect.

  • Profile

    The Patient Hub contains a profile section making contact details easy to update, manage their contact preferences and know what percentage of their questionnaire and profile is complete. Your profile even allows you to jot down private reminders before, during or after appointments to help remember information. 

  • Documents

    With the introduction of personalised documents available in the Patient Hub, you can be entirely paperless if you prefer, read and review informational and consent documents.

  • Support

    With the Patient Hub personalised support is now centralised, you can review our frequently asked questions, contact numbers or message your patient advisor directly 

Frequently Asked Questions

  • How does Patient Hub work?

Who can access the Patient Hub?

The new Optical Express Patient Hub is currently available for laser eye, lens and cataract surgery patients when you book a new consultation appointment. you'll receive a unique secure access link in your confirmation email. If you do not have a current booking but would like access, please speak to a member of our team.

Via Email
Location Price
In Scotland Available
Rest of UK Available
Northern Ireland Available
Deutschland Coming soon
Republic of Ireland Coming soon
Croatia (Hrvatska) Coming soon

Driving change

More and more healthcare providers are realising the benefits of Patient Portals. With our Patient Hub, we can strive to improve your experience and satisfaction as a patient of Optical Express.

Read the Optical Express Core Values