Back to News

COVID-19 Update

Covid-19 Update - We are open for all your eye care needs

At Optical Express our first priority is the safety of our patients and employees.

We are continuing to closely follow advice from the UK government, public health bodies and regulators in relation to Coronavirus.

Based on the latest government advice our clinics across the UK are open for all your eye care needs including preoperative in-clinic consultations, vision correction surgery and all routine eye examinations.

We continue to provide essential or emergency clinical care for any member of the general public, either via telephone or video consultation, if they are unable to attend an appointment in clinic. 

For patients awaiting a date for vision correction surgery that was previously postponed, one of our team will be in touch directly very soon.  Should you wish to contact us at your convenience please call 0800 028 0530.

We have robust protocols and procedures in place and will be following strict hygiene and safety guidelines. These measures ensure our patients and our employees are safe in our clinics at all times, including social distancing and the use of Personal Protective Equipment (PPE). On this basis, our experienced clinical teams are ready to welcome patients and assist you on taking the next step of your life-changing eye surgery journey.

For further information on the safety measures we have in place, please click here.

Enquiries

For all urgent clinical enquiries please email clinicalcare@opticalexpress.com and include your full name plus date of birth, or call 0800 028 0530 during normal working hours. We have a limited number of clinicians available to deal with enquiries and at this time we are prioritising those patients who require essential clinical care or advice.

To schedule appointments for clinical care please call 0800 023 2020 during normal working hours.

If your query relates to contact lens or spectacle orders, including orders paid for via direct debit, please email customerservices@opticalexpress.com including your full name and date of birth. Contact Lenses can be ordered from our website and spectacle orders are being taken for prompt home delivery.

If you have a general enquiry which you consider urgent, please send your enquiry to information@opticalexpress.com including your full name and date of birth and someone will respond as quickly as possible.

Thank you for your patience, we appreciate your understanding and will continue to update our website as the situation develops.

Stay safe and keep healthy from all at Optical Express.