Delivering a World Class Customer Experience

Our aim is to provide all of our customers with a world class experience at all of our stores and clinics.

We are extremely proud of the products and services that we provide and this is reflected in the fact that 99% of our customers would recommend us to family and friends* and the fact that we are the UK's No 1 provider of laser eye surgery.

We are the only provider of a complete refractive solution in the UK, ensuring that we are able to meet your needs - be it laser eye surgery, intraocular lens treatment, glasses or contact lenses.

Your feedback is extremely important to us and presents an opportunity for us to continually improve. We value your opinion and any comments or suggestions are always welcome.

If you have any questions about Optical Express or would like to make a comment, you can contact our customer care team using one of the methods below.

Yours faithfully,

Campbell Provan
Customer Relationship Manager

HOW TO CONTACT US

TELEPHONE US ON: 01236 795 010

EMAIL US: customerservices@opticalexpress.com

WRITE TO US: Customer Service Department, Optical Express, 5 Deerdykes Road, Cumbernauld, G68 9HF

*Optical Express Biostatistics June 2011, 61,142 patients. Based on a study of the most common prescriptions of patients that we treat: low to moderate near sightedness of patients 40 years or younger.